Refund Policy

At House of Docs, we are committed to ensuring that our customers receive the highest standard of service and care. Your satisfaction is our top priority, and we work diligently to deliver on our promises. However, we recognize that there may be situations where a refund request is warranted. This refund policy outlines the conditions, processes, and timelines for issuing refunds. Please read this policy carefully to understand your rights and responsibilities when requesting a refund.

1. General Guidelines for Refunds

Refunds at House of Docs are issued under specific conditions. We strive to be transparent and fair in our approach. Refund requests will be considered in alignment with the following principles:

• Refunds are applicable only under the conditions outlined in this policy.
• Refund requests must be made within the specified timeframe for each service or subscription type.
• Refunds are processed solely for payments made directly through our platform or authorized payment channels.

2. Eligibility for Refund

You may be eligible for a refund under the following circumstances:

2.1 Non-Delivery of Services

• If the service you booked, such as doctor consultation, nursing care, lab tests, or other offerings, was not delivered due to errors, cancellations, or other factors within our control.
• Example: A booked home visit by a doctor or nurse did not occur at the scheduled time without prior notice or an offer to reschedule.

2.2 Service Delays

• If there are unreasonable delays in the delivery of services, and the delay was not communicated to you in advance.
• Example: A lab test scheduled for a specific day was delayed significantly without prior notification.

2.3 Incorrect Charges

• If you were overcharged or charged for services you did not receive, you are eligible for a refund for the excess or incorrect amount.

2.4 Technical Errors

• If payment for a service failed due to technical issues but the amount was deducted from your account, you may request a refund.

2.5 Subscription Errors

• If there was an error in subscription activation, renewal, or cancellation that resulted in an unintended charge, you may request a refund.

3. Non-Refundable Scenarios

Refunds will not be issued in the following situations:

3.1 Change of Mind

• Refunds will not be provided if you change your mind after confirming or initiating the service.

3.2 Partially Used Services

• Services that have been partially availed are not eligible for refunds.
• Example: If a doctor consultation is halfway through, or if a nursing service is interrupted midway, no refund will be issued for the completed portion.

3.3 Missed Appointments

• If you miss an appointment or fail to be available for a scheduled service without providing prior notice within the cancellation window, you will not be eligible for a refund.

3.4 Non-Compliant Use

• Refunds will not be issued if you violate the terms of service or guidelines, resulting in the termination of services.

4. How to Request a Refund

To ensure a smooth refund process, follow these steps:

1. Contact Support:

   Notify our support team within [X days] of the issue. You can reach us at:

   • Email: [Insert Support Email]
   • Phone: [Insert Support Number]
2. Provide Required Information:

   Include the following details in your refund request:

   • Booking ID or transaction ID
   • Date and time of payment or service
   • Detailed explanation of the issue
   • Supporting evidence (e.g., screenshots, receipts, communication records, etc.)
3. Verification and Review:

   Our team will review your request and verify the details provided. If additional information is required, we will reach out to you promptly.

4. Approval and Processing:

   Refund requests that meet the eligibility criteria will be approved, and the refund will be processed within [X business days].

5. Refund Processing and Timelines

• Approved refunds will be credited back to the original payment method used at the time of transaction.
• Depending on your payment provider, the refund may take additional time to reflect in your account. In such cases, we will provide a reference or transaction number for follow-up with your bank or payment gateway.
• For refunds involving third-party payment processors, delays may occur due to external factors beyond our control.

6. Subscription Refunds

• Refunds for subscription services are subject to the following conditions:
• Refunds are only issued if the request is made within [X days] of the subscription start date.
• Refunds will not be provided for partially used subscription cycles.
• If you wish to cancel your subscription for future billing cycles, please notify us before the next renewal date.

7. Customer Responsibilities

To ensure a seamless refund process, we request our customers to:

• Review the service details, terms, and conditions carefully before booking.
• Notify us immediately if there are any issues with the service or transaction.
• Provide accurate and complete information when submitting a refund request.

8. Disputes and Escalations

In the unlikely event of a disagreement regarding refund eligibility or processing, you may escalate the matter to our management team by contacting us at [Insert Escalation Email or Contact]. We are committed to resolving disputes amicably and fairly.

9. Changes to the Refund Policy

We reserve the right to update or modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting the updated policy on our platform. We encourage you to review this policy periodically to stay informed about our refund practices.

10. Contact Us

If you have any questions or require further clarification regarding our refund policy, please do not hesitate to contact us. Our support team is available to assist you:

• Email: info@houseofdocs.in
• Phone: +919148108504
• Live Chat: Available on our website during business hours